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Duplicate Agent Identity Issue

When installing an Atera Agent and encountering an Identity Issue, follow the instructions in this KB to resolve the issue.

Identity Issue Identified
The Installation Wizard displays any installation errors encountered.
If you have not already done so click Open Logs to view the error log in a new browser window. Identify which issue was encountered on the error log and view the solution below.
Duplicate Agent Scenarios and Fixes (Refer to Error Log)
There are three possible causes of a Duplicate Agent Error:

Agent Installed Twice on Same Machine

Issue: The Agent is already installed on the same machine.

Solution: Click Close and abort the installation. If you click Fix Identity and proceed with the installation you will see the new Agent in the Atera dashboard in online mode, the previous Agent will also be shown in offline mode.

Agent Exists in Another Account

Issue: The Agent was previously installed on the same machine, probably from an Atera trial account registered with a different email address.

Solution: Click Fix Identity

Cloned Machine

Issue: The Agent is already installed on a clone of the selected machine.

Solution: Click Fix Identity


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