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    Load Analysis Report

    This report shows the following ticket load metrics:

    • Ticket Load by Status
    • Tickets by Time of Arrival

     

    To run the report follow the steps below:

    1. From the left-hand panel click Reports

    2. Then click Load Analysis

    The Report page displays.

    3. Optionally update the reporting time period and click Apply:

    • Today
    • Yesterday
    • Last 7 Days
    • Last 30 Days
    • Last 60 Days
    • Last 120 Days
    • This Month
    • Last Month
    • Last Two Month
    • Custom Range (Select From and To)

    4. Select the report parameters:

    • Customer
    • Ticket Priority
    • Ticket Impact
    • Ticket Source
    4. Click Generate

    The Report displays.

    + Click to view larger image

    (i) The report can be exported to Excel or PDF by clicking Export.

     

    Note: The Backlog value takes into account all Open and Pending tickets that haven't been Closed/Resolved until the report's selected time period.

     
    Still have a question? Contact us
    Liron Hanania

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