This report shows the following ticket load metrics:
- Ticket Load by Status
- Tickets by Time of Arrival
To run the report follow the steps below:
1. From the left-hand panel click Reports |
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2. Then click Load Analysis |
The Report page displays. |
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3. Optionally update the reporting time period and click Apply:
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4. Select the report parameters:
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4. Click Generate |
The Report displays. |
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(i) The report can be exported to Excel or PDF by clicking Export.
Note: The Backlog value takes into account all Open and Pending tickets that haven't been Closed/Resolved until the report's selected time period.
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