Classic report: Load Analysis

This report shows the following ticket load metrics:

• Ticket Load by Status
• Tickets by Time of Arrival

Generate Load Analysis Report

1. From Reports (on the side panel), go to Classic Reports, and click on Load Analysis Report.

The Load Analysis Report

2. Select the report parameters and click on Generate.

• Time Period
• Customer
• Site
• Ticket Priority
• Ticket Impact
• Ticket Source

The Report displays

Note: The Backlog value takes into account all Open and Pending tickets that haven't been Closed/Resolved until the report's selected time period.

You have the option to export the report as Excel or PDF, by clicking on Export.

Schedule Load Analysis Report

You can schedule the Load Analysis report to be delivered to your customer's or technician's inbox on a regular day/time of your choosing. Check out this article to learn more about scheduling a report.

You can schedule the Load Analysis report to be delivered to your users' or technicians' inboxes on a regular day/time of your choosing. Check out this article to learn more about scheduling a report.