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Load Analysis Report

Overview:

This report shows metrics on ticket load:

  • Ticket Load by Status
  • Tickets by Time of Arrival

To run the report follow the steps below:

1. From the left hand panel click Reports
2. Then click Load Analysis
The Report page displays.

3. Optionally update the reporting time period and click Apply:

  • Today
  • Yesterday
  • Last 7 Days
  • Last 30 Days
  • Last 60 Days
  • Last 120 Days
  • This Month
  • Last Month
  • Last Two Month
  • Custom Range (Select From and To)

4. Select the report parameters:

  • Customer
  • Ticket Priority
  • Ticket Impact
  • Ticket Source
4. Click Generate

The Report displays.

+ Click to view larger image

(i) The report can be exported to Excel or PDF by clicking Export.
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