This report shows the following customer ticket load metrics:
- Total Tickets
- Total Duration
- Average Ticket Duration
To run the report follow the steps below:
| 1. From the left hand panel click Reports |
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| 2. Then click Top Load |
| The Report page displays. |
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3. Optionally update the reporting time period and click Apply:
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4. Select the report parameters:
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| 4. Click Generate |
| The Report displays. |
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| (i) The report can be exported to Excel or PDF by clicking Export. |