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    Top Load Report

    This report shows the following customer ticket load metrics:

    • Total Tickets
    • Total Duration
    • Average Ticket Duration

    Note: As the report displays the average ticket duration, it will only list tickets with time entries. 

     

    To run the report follow the steps below:

    1. From the left-hand panel click Reports

    mceclip0.png

    2. Then click Top Load

    The Report page displays.
    mceclip1.png

    3. Optionally update the reporting time period and click Apply:

    • Today
    • Yesterday
    • Last 7 Days
    • Last 30 Days
    • Last 60 Days
    • Last 120 Days
    • This Month
    • Last Month
    • Last Two Month
    • Custom Range (Select From and To)

    4. Select the report parameters:

    • Select Items Count
    • Billable

    5. Click Generate

    The Report displays.

    mceclip2.png

     
    (i) The report can be exported to Excel or PDF by clicking Export.
    Still have a question? Contact us
    Liron Hanania

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