Help CenterThis report shows the following customer ticket load metrics:
- Total Tickets
- Total Duration
- Average Ticket Duration
Note: As the report displays the average ticket duration, it will only list tickets with time entries.
To run the report follow the steps below:
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1. From the left-hand panel click Reports |
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2. Then click Top Load |
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The Report page displays. |
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3. Optionally update the reporting time period and click Apply:
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4. Select the report parameters:
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5. Click Generate |
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The Report displays. |
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| (i) The report can be exported to Excel or PDF by clicking Export. |
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Liron Hanania