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Top-N-Load Report

Overview:

Atera provides a set of reports for key metrics. These reports are simple to run, just select from the available parameters and generate the report to view in HTML, or download to Excel.

This report shows metrics on customer ticket load:

  • Total Tickets
  • Total Duration
  • Average Ticket Duration

To run the report follow the steps below:

1. From the left hand panel click Reports
2. Then click Top-N-Load
The Report page displays.

3. Optionally update the reporting time period and click Apply:

  • Today
  • Yesterday
  • Last 7 Days
  • Last 30 Days
  • Last 60 Days
  • Last 120 Days
  • This Month
  • Last Month
  • Last Two Month
  • Custom Range (Select From and To)

4. Select the report parameters:

  • Select Items Count
  • Billable
4. Click Generate
The Report displays.
(i) The report can be exported to Excel or PDF by clicking Export.
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