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SLA Report

Overview:

Atera provides a set of reports for key metrics. These reports are simple to run, just select from the available parameters and generate the report to view in HTML, or download to Excel.

This report shows metrics on Service Level Agreements:

  • Tickets
  • Tickets Responded
  • Tickets Closed
  • Responded in SLA
  • Closed in SLA
  • Tickets Valid SLA
  • Tickets Overdue SLA
  • Total First Response Exceed
  • Total Closed Ticket Exceed

Time estimate to complete this procedure:

It should only take about five minutes to run the report. This is a rough estimate based on our experience with several customers.

The process described below will do the following:

  • Report will be generated.

 

To run the report follow the steps below:

1. From the left hand panel click Reports
2. Then click SLA
The Report page displays.

3. Optionally update the reporting time period and click Apply:

  • Today
  • Yesterday
  • Last 7 Days
  • Last 30 Days
  • Last 60 Days
  • Last 120 Days
  • This Month
  • Last Month
  • Last Two Month
  • Custom Range (Select From and To)

4. Select the report parameters:

  • Customer
4. Click Generate
The Report displays.
(i) The report can be exported to Excel or PDF by clicking Export.
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