The Agent Health report provides insight into the health of all your customers' agent-monitored devices.
The Agent Health Report
This report shows the following agent health metrics:
This section of the report shows the number of alerts raised during the selected time period, the backlog, the number of patches still pending, and the average daily storage growth.
This section of the report shows the health score for each monitored device. Learn more
CPU & Memory Average
This section of the report shows the CPU and memory averages for your monitored devices.
CPU & Memory Data
This graph shows the CPU and memory usage of your devices. You can toggle viewing of devices and their data type (CPU or memory) beneath the graph.
Drag the filters to zoom into a specific date region.
Note: Click the Reset Zoom button to go back to the graph's default view.
Disks & Exchange
See your agents, their storage locations, the disk space used, and the daily growth rate.
Common Historical Alerts
See a list of the most common historical alerts affecting your devices, including the agent name, alert title, alert severity, how often the alert was repeated, and the alert category.
Generate an Agent Health report
To run the Agent Health report:
1. From Reports (on the side panel) click Classic Reports > Agent Health.
The Agent Health Report page appears.
2. Select the report parameters:
Time Period: Choose your time period from the options provided or set your own custom range. Then click Apply.
Note: Last X Days refers to the previous X days while the Last X Months refers to the previous X calendar months. For example, if you select Last 60 Days on June 15th, the period will be April 17 - June 15. If you select Last Two Months on June 15th, the period will be April 1 - May 31.
- Site Name: Displays the name of the site.
- Customer Name: Displays the name of the customer.
- Agent Name(s): Displays the name of the agent(s).
- Check Exclude retired devices if you'd like to exclude devices that are no longer in use.
Note: To define a 'retired' device, go to Admin > Settings > Agents > Retired devices. Learn more
- Check Hide excluded patches if you'd like to hide intentionally excluded patches.
Note: To manage excluded patches, go to Admin > Monitoring and automation > Patch management and IT automation. Learn more
3. Click Generate. The Agent Health report displays (see What is in the Agent Health Report).
To export the Agent Health report:
Click the Export dropdown in the upper-right corner and select PDF.
Schedule Agent Health Report
You can schedule the Agent Health report to be delivered to your user's or technician's inbox on a regular day/time of your choosing. Check out this article to learn more about scheduling a report.
You can schedule the Agent Health report to be delivered to your customer's or technician's inbox on a regular day/time of your choosing. Check out this article to learn more about scheduling a report.