This report lists dissatisfied customers, based on ticket surveys.
1. From the left-hand panel click Reports > Classic Reports, and select Dissatisfied Customers.
The Report page displays
4. Select the report parameters and click on Generate.
The Report displays
Export dissatisfied customers report
Click the Export dropdown, in the upper-right corner of the report, and select Excel or PDF.
Schedule Dissatisfied customers report
You can schedule the Dissatisfied customers report to be delivered to your customer's or technician's inbox on a regular day/time of your choosing. Check out this article to learn more about scheduling a report.