This KB will walk you through the process of connecting to a customer's device via Splashtop on Demand SOS.
Time estimate to complete this procedure:
It should only take about five minutes to complete this procedure. This is a rough estimate based on our experience with several customers.
The process described below will do the following:
In order to activate and use the Quick Connect in Atera (On Demand) you need to purchase this feature from Splashtop directly via http://www.splashtop.com/sos.
Once purchased follow the steps below to use Quick Connect:
|1. Click user profile name in the top right hand corner|
|2. Click Quick Connect|
|The Quick Connect - Splashtop SOS window displays.|
|3. Enter the 9-digit customer session code|
|4. Enter your Splashtop account email|
|5. Click Connect|