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Splashtop on Demand SOS

Overview:

This article will walk you through the process of connecting to a customer's device via Splashtop on Demand SOS.

Time estimate to complete this procedure:

It should only take about five minutes to complete this procedure. This is a rough estimate based on our experience with several customers.

Prerequisites:

In order to activate and use the Quick Connect in Atera (On Demand) you need to purchase this feature from Splashtop directly via http://www.splashtop.com/sos.

Once purchased follow the steps below to use Quick Connect:

1. Click user profile name in the top right hand corner
2. Click Quick Connect
The Quick Connect - Splashtop SOS window displays.
3. Enter the 9-digit customer session code
4. Enter your Splashtop account email
5. Click Connect
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