This areticle will walk you through the process of connecting to a customer's device via Splashtop on Demand SOS.
Time estimate to complete this procedure:
It should only take about five minutes to complete this procedure. This is a rough estimate based on our experience with several customers.
In order to activate and use the Quick Connect in Atera (On Demand) you need to purchase this feature from Splashtop directly via http://www.splashtop.com/sos.
Once purchased follow the steps below to use Quick Connect:
|1. Click user profile name in the top right hand corner|
|2. Click Quick Connect|
|The Quick Connect - Splashtop SOS window displays.|
|3. Enter the 9-digit customer session code|
|4. Enter your Splashtop account email|
|5. Click Connect|