Overview:
This KB explains how to enable mail forwarding for:
- Office 365 / Exchange
- Gmail
Time estimate to complete this procedure:
It should only take about ten minutes to complete these processes. This is a rough estimate based on our experience with several customers.
|
The process described below will do the following:
|
To enable mail forwarding follow the steps below:
| Leave the Customize SMTP Settings fields blank. |
|
Setting Mailbox Forwarding
|
|
1. From control panel go to Users > Active users 2. Click on the Username |
 |
| 3. Click on Edit
4. Set auto generate email 5. Click Save |
|
Setting Mailbox Forwarding to a Contact
|
|
Create a Contact: 1. From control panel go to Users > Contact > Create a contact |
 |
| 2. Set the email address with the Auto-generated email from Atera App > Admin > Email Settings |
|
Set Forwarding: 3. From control panel go to Users > Active users 4. Click on the Username |
 |
|
5. Click Edit Exchange Properties 6. Click on Mailbox features > Mail Flow > View Details 7. Click on Browse and choose the contact name |
|
(i) It is recommended to tick the option “Deliver message to both forwarding address and mailbox”. |
 |
| 8. Click OK |
| Setting Forwarding to a Contact Via Distribution Group |
|
Create a Distribution Group: 1. From the Control Panel go to Groups > Groups > Add a Group |
|
Ensure “Distribution Group” is selected. |
 |
|
2. Add members to the group. The member should be the contact name that you previously created. 3. Click Save 4. Send a new email to the primary support address you have in Atera > Admin > Email settings |
| Gmail |
| Enable forwarding by navigating to Settings > Forwarding and POP/IMAP |
 |