Help CenterOverview:
This KB explains how to enable mail forwarding for:
- Office 365 / Exchange
- Gmail
Time estimate to complete this procedure:
It should only take about ten minutes to complete these processes. This is a rough estimate based on our experience with several customers.
To enable mail forwarding follow the steps below:
| Leave the Customize SMTP Settings fields blank. |
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Setting Mailbox Forwarding
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1. From the Email control panel go to Users > Active users 2. Click on the Username |
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| 3. Click on Edit
4. Set auto generate email 5. Click Save |
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Setting Mailbox Forwarding to a Contact
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Create a Contact: 1. From control panel go to Users > Contact > Create a contact |
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| 2. Set the email address with the Auto-generated email from Atera App > Admin > Email Settings |
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Set Forwarding: 3. From control panel go to Users > Active users 4. Click on the Username |
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5. Click Edit Exchange Properties 6. Click on Mailbox features > Mail Flow > View Details 7. Click on Browse and choose the contact name |
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(i) It is recommended to tick the option “Deliver message to both forwarding address and mailbox”. |
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| 8. Click OK |
| Setting Forwarding to a Contact Via Distribution Group |
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Create a Distribution Group: 1. From the Control Panel go to Groups > Groups > Add a Group |
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Ensure “Distribution Group” is selected. |
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2. Add members to the group. The member should be the contact name that you previously created. 3. Click Save 4. Send a new email to the primary support address you have in Atera > Admin > Email settings |
| Gmail |
| Enable forwarding by navigating to Settings > Forwarding and POP/IMAP |
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Liron Hanania