Splashtop remote access enables you to connect remotely with your customers. If you are having trouble connecting, please ensure that the following prerequisites are met:
- Ensure these ports are open: 443 including non-ssl traffic, 6783, 6784, and 6785
- Splashtop uses Amazon Web Servers (AWS) so please allow the following Amazon Web Servers: amazonaws.com, *.api.splashtop.com, *.relay.splashtop.com, Sn.splashtop.com
If you continue to experience connectivity issues while trying to connect to your endpoints, follow the process below:
| 1. Navigate to the Agent dashboard |
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2. Click Manage > Service Manager |
| The Service Manager window displays. |
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3. Scroll down to 'SplashtopRemoteService'. |
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4. Click Restart and wait for the process to complete. |
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5. Click Go To Agent |
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6. Click Connect
Note: If the above steps do not resolve the issue, white-list the following paths on the Agent side, then re-run the procedures: C:\Program Files\ATERA Networks\AteraAgent |