If you experience connectivity issues whilst trying to connect to your endpoints, follow the process below:
| This is a one time process for troubleshooting a specific Agent that you cannot connect to. It is not required to repeat this process unless an Agent is experiencing remote connection problems. |
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Cannot Connect to Endpoint
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| 1. Navigate to the Agent dashboard |
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| 2. Click Manage > Service Manager |
| The Service Manager window displays. |
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| 3. Scroll down to 'SplashtopRemoteService'. |
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4. Click Restart and wait for the process to complete. |
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5. Click Go To Agent |
| 6. Click Connect |
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Note: If the above steps do not resolve the issue, white-list the following paths on the Agent side, then re-run the procedures:
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