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Can’t connect to the remote end point (via Splashtop)

Splashtop remote access enables you to connect remotely with your customers. If you are having trouble connecting, please ensure that the following prerequisites are met:

 

  • Ensure these ports are open: 443 including non-ssl traffic, 6783, 6784, and 6785
  • Splashtop uses Amazon Web Servers (AWS) so please allow the following Amazon Web Servers: amazonaws.com, *.api.splashtop.com, *.relay.splashtop.com, Sn.splashtop.com

 

If you continue to experience connectivity issues while trying to connect to your endpoints, follow the process below:

 

 
1. Navigate to the Agent dashboard
Ketty-PC1.png

 

2. Click Manage  > Service Manager

The Service Manager window displays.
Ketty-PC1-Service_Manager.png

 

3. Scroll down to  'SplashtopRemoteService'.

4. Click Restart and wait for the process to complete.

5. Click Go To Agent 

6. Click Connect

 

Note: If the above steps do not resolve the issue, white-list the following paths on the Agent side, then re-run the procedures:

C:\Program Files\ATERA Networks\AteraAgent
C:\Program Files (x86)\Splashtop

 
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