We are here to help!

Find new ways to use Atera, Ask us anything.


Exchange Granular Restore

Supported Versions:

The Granular Exchange Restore works for MS Exchange 2007, 2010, 2013 and 2016.

Required Software:

To use the feature in Atera, install the following software to the Exchange server that has been backed up (if it isn't installed yet):

Exchange Granular Restore Requirements
 Software  Version Requirement
 Backup Manager The latest version of the Backup Manager. You can use earlier versions, but it isn't recommended. For example, version 16.4 requires 2 additional installations: Windows PowerShell vs. 3.0 or later and Microsoft .NET Framework vs. 4.5.
 Virtual Drive Tool  The latest version of the Virtual Drive tool (the Backup Manager gets some data from it during the recovery process).
 MS Outlook  
64-bit MS Outlook 2010 or 2013. The version of MS Outlook must be compatible with the version of Exchange server (see the compatibility table below). There is an option to install MS Outlook on a local network resource accessible from the Exchange server. In that case you'll need to copy some library files manually before you start recovery

Exchange/Outlook Version Compatibility Table:

 MS Exchange version

 MS Outlook version

Exchange Server 2007 and 2010

MS Office Outlook 2010 RTM and greater versions – 64-bit

Exchange Server 2013

MS Outlook 2013 – 64-bit version

MS Outlook 2010 SP1 with November 2012 Cumulative Update – 64-bit version (download link)

Exchange Server 2016

MS Outlook 2013 – 64-bit version

MS Outlook 2010 with April 14, 2015 update – 64-bit version (download link)

Other Requirements:

The Outlook Anywhere transport protocol must be enabled. 

Performing Exchange Granular Restore
To recover MS Exchange mailboxes with the Backup Manager follow the steps below:

Note: Only the data that has been backed up with the Backup Manager can be recovered.

1. Start the Backup Manager on the computer or virtual machine where the MS Exchange server is running. It must be the same server that has been backed up.
2. Click Restore > Granular Exchange.
3. Select how the Backup Manager should access your Exchange databases:
  • In the quick mode (no log rollup). The database opens faster but some of the recent items may be unavailable for selection.
  • In the thorough mode (with a log rollup). All data is available for selection but it takes longer to open the database.
4. In the Session time list, choose the backup session you want to recover data from.
5. In the Data store list, choose the database to recover the data from.
6. Wait the content of the selected database to be loaded.
7. Click the mailbox you want to recover and refine your selection as needed.
8. Click Restore
green_info.pngWhen the restore process is completed, start your mail client and find the recovered data in the original location.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request