This KB will walk you through the process of initiating a remote connection to a customer Mac device using Splashtop Remote Connection.
Time estimate to complete this procedure:
It should only take a couple of minutes to initiate the remote connection. This is a rough estimate based on our experience with several customers.
To initiate a remote connection to a Mac device follow the steps below:
|1. From the Agent Dashboard click Connect|
(i) The connect button is also available in the Device view.
|The Connect to a device popup window displays.|
You must download and install the Splashtop RMM client on the machine you are using to initiate the connection to a remote device.
|2. Click the Splashtop RMM Client hyperlink|
|3. Follow the prompts to install Splashtop RMM Client|
|4. When Splashtop installation is complete click Connect|
|A confirmation popup displays.|
|5. Click Allow|
You only need to click Allow once.
The Splashtop extension will be enabled in the default browser, and will run automatically the next time you initiate a remote connection.
The remote Server / Mac will now be available for remote connection.