Help Center| You see the message below when you try to initiate a remote connection, what's happening? |
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When this message displays, you are being directed to upgrade your Atera plan due to being logged into the Atera app from TWO different locations, with the SAME user ID. |
| So what do you need to do? |
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That depends on the reason for the double login. It may just be that you forgot you were logged into a machine and logged into a different one. In this scenario we will let you connect, but the pop-up message above will display on the PC where you left the login session to Atera open, and any remote connection established on that machine will be closed. |
| Do you need to buy another license? |
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If you need more than one concurrent user (Technician) to access the Atera app then, yes, you will need to purchase an additional user license. |
| How do you add another technician to your license plan? |
| To add another Technician navigate to Admin > General > Subscription > Adjust Subscription |
Still have a question? Contact us
Liron Hanania