Add Custom Fields to the Agent Console

1. From the left-hand panel click Admin > Service Desk Management > Custom Fields

The Custom Fields page displays.

2. Click Add Field

The Add Field popup displays.

3. Enter the Custom Field details:

• Target: Select Agent from the drop-down
• Type: Select Text from the drop-down
• Title: Enter the title for the custom field e.g. Comment for Technician

4. Click Add

The custom field will be added to the Agent form as in the picture below.