You can add customized text and numerical fields to the Agent page. This is useful for capturing additional Agent related information such as an SKU, Warranty Date etc.
|1. From the left-hand panel click Admin > Service Desk Management > Custom Fields|
|The Custom Fields page displays.|
|2. Click Add Field|
|The Add Field popup displays.|
3. Enter the Custom Field details:
|4. Click Add|
|The custom field will be added to the Agent form as in the picture below.|