To assign a threshold profile to a customer, follow the steps given below.
1. Go to Customers, click on the required customer name.
The selected company will be displayed.
2. Navigate to Devices > Actions > Threshold Profile.
The Select Threshold Profile dialog will be displayed.
3. Select the relevant profiles to the company with this option, all the agents under the same company will inherit the same profile. You can still modify the profile of a specific agent.
4. Click Apply.
The selected threshold profile will be added to the selected company.