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Install an Agent on Windows

Note: To install an Agent on a Mac device, click here.

To install an Atera Agent on Windows follow the steps below:

1. From the main Dashboard click the + dropdown menu
2. Then click Agent Installer > Download
3. Open and run the Agent Installer package

4. Select the Deployment Method

Click Edit next to Customer Name to allocate the Agent to the correct Customer before installation begins. You will be prompted for your Atera Username and Password.

Note: If you do not click on Edit to choose Customer Name, the Agent will be assigned to an undefined Customer. This applies to both Single Agent Installation and Multiple Agents Installation. See here for more information.


5. Click Install
The Installing Agent... progress bar displays.
After the installation completes the Analyzing Agent Installation Status information displays.

Agent Installation Status provides a step by step view of the install and alerts you to any issues the installer encountered.

  • Connectivity Tests
  • Download from Repository Test
  • Identity Validation Tests
  • General System Checks

If an installation failed, the step will be identified with an exclamation mark (!) and a button will be available on the right hand side to help resolve the issue.

Note: When installed, an agent leaves an identity in the registry. In the scenario where an Atera agent has been installed previously you will need to click Fix Identity to resolve this issue automatically.  


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