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Create Ticket via Email Forwarding / CC

 

Email Forwarding is an easy to use feature which has only one prerequisite; the Support person that is being emailed must be defined as a Technician in the Atera Portal. 

The feature works in the following situation:

When an end customer sends an email directly to the Support person and the Support person then sends it onto the Support email address. In this scenario, the email is converted into a ticket in the Atera portal under the end customer's name.

Another option is if the end customer sends an email directly to the Support person and cc's the Support address, then the email is automatically converted into a ticket in the Atera portal under the end customer's name.  

 
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