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Agent Health Logic

This article provides more information on the Agent Health Report. 

 

 What is the measurement scale?

The lowest score is 0.

The highest score is 100.

 

How is my Agent Health score calculated?

 

The score is calculated by subtracting from the default score based on the event types listed below:

Event Type Result
Agent should monitor device and Agent is offline Score is set to 0
Agent has Critical type Performance Alert -15%
Agent has Warning type Performance Alert -10%
Agent has a Hardware or Disk Alert -10%
Agent has a Hardware or Disk Alert on a System Drive -20%
Agent has an Exchange Alert -20%
Agent has a General (Service Down) Alert -20%
Agent has a General (Windows Event) Alert -5%
Agent has a Fatal Windows Event Alert -10%

 

Example: Customer A has 3 agents.

 

Agent Example Resulting Calculated Score
Agent 1 is offline but should monitor another device 0
Agent 2 has a Critical severity Performance Alert + and an Exchange Alert 65%
Agent 3 has a Fatal Windows Event Alert + a Disk Alert on a System Drive 70%
 Overall System Health =   45%

 

 

 

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