We are here to help!

Find new ways to use Atera, Ask us anything.

Follow

Error: "VSS error 0x800423f2: The writer's timeout expired between the Freeze and Thaw events."

 

Description

  • Backup of Exchange returns error
  • Error: 'VSS error 0x800423f2: The writer's timeout expired between the Freeze and Thaw events.' when backup of Exchange returns error
 

Solution

  • ​Happens because another product is using the VSS writer and has not completed while our product attempts to start using that same VSS writer.
  • Move the backup schedule to run 15 to 30 minutes later or determine the other product using that VSS Writer and make its schedule 15 to 30 minutes earlier.
  • Note: MSP Backup & Recovery uses system VSS writers, not proprietary VSS writers; any conflicts as mentioned above will involve the standard writers.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request