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Agent not appearing in Atera Portal

Sometimes, even if you have disabled the Firewall, Proxy and Anti-Virus, virtual rules still exist on the PC and the traffic is being forwarded to the local host 127.0.0.1 (which is typical Anti-Virus behavior). This blocks the connection between the Agent and the Atera Portal and causes the Atera agent not to appear on the UI.

Atera recommends the following workaround:

  1. Open Notepad with Administrator rights.
  2. Navigate to C:\Program Files\ATERA Networks\AteraAgent
  3. Edit the following file AteraAgent.exe.config by adding the following lines after </connectionManagement> and before </system.net></configuration> so that it looks like this:

    </connectionManagement>
    <defaultProxy>
    <proxy usesystemdefault="False"/>
    </defaultProxy>
    </system.net></configuration>
  4. Save the file.
  5. Navigate to C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageAgentInformation
  6. Check if a file named res.cch exists. If it does, remove it and RESTART the Atera Agent service.
  7. In approximately 10 minutes time you should see the Atera agents in your UI. 

NOTE: Please note that the above workaround will be added as part of the December 2017 Software Release.

 

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