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Do you have an integrated Remote Support tool?

Yes, we have two solutions you can choose from and use either one; Atera has integrated the award winning Splashtop remote access solution at no extra cost to our users. For more information regarding Splashtop activation go here. Additionally, Citrix® GoToAssist is fully integrated both in the Ticket view and Agent view. For GoToAssist activation you will need to purchase a license independently.

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    Martin Margheim

    As of November, 2016, the article needs updating. RDP has been replaced (?) by Splashtop

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    David Copley

    Confusing new users! Might be an idea to update the FAQ

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    Liron Hanania

    Thanks guys! We updated the article according to your suggestions on 11.29 2016