A ticket page includes the following management elements:
|Engineer responsibility||Tickets deletion|
|Go to agent interface||Work history|
|Public reply||Sign-on-screen signature|
|Internal Note||Ticket status and properties|
From the ticket page, you can switch quickly to the contact-agent and establish remote control (we will explain how it works in the next lesson).
In addition, you can change the ticket responsibility and assign it to a second-tier
Add an internal note (among your helpdesk engineers).
Modify the ticket history, add / remove working hours.
Change the ticket status and priority.
To see how it works, We recommend you review the following video.