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Solve your first ticket

A ticket page includes the following management elements:

Engineer responsibility Tickets deletion
Go to agent interface Work history
Public reply Sign-on-screen signature
Internal Note Ticket status and properties 

From the ticket page, you can switch quickly to the contact-agent and establish remote control (we will explain how it works in the next lesson).

In addition, you can change the ticket responsibility and assign it to a second-tier 

of support.

Add an internal note (among your helpdesk engineers).

Modify the ticket history, add / remove working hours.

Change the ticket status and priority.

To see how it works, We recommend you review the following video. 


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