Every technician in Atera should have his own log in, but you don’t always want to give technicians the same rights (called “Roles“), or give them the ability to see the same Customers / Devices, so will show you the basics on how to create your own Atera users or administrators.
The first step is creating a new "Role". This section can be found in Admin > Roles.
In this page you can specify permissions, for example:
1. Desktop / Server Remote Manage.
2. Access All Tickets.
3. Passwords Manager.
In addition, you can set access per company (on the right side).
*This feature applies also on the Online Backup solution.
Once the Role is completed, you can assign it to a technician.
Click on "Edit"
And choose your predefined role name.