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ServiceDesk Client

The ServiceDesk Client gives your customer the option to open a ticket quickly and directly from his desktop using Ctrl+F12. 

Once Ctrl+F12 is pressed an image of the customer's screen is captured and automatically added to the ticket. 

Note: In order to enable the above capability you must upgrade the Atera Agent into a ServiceDesk Client.


To install the ServiceDesk Client follow the steps given below.

1.  Navigate to Devices.

2.  Click on the required agent.

3.  On the agent page, navigate to Manage > ServiceDesk Client > Install.

The message box informing you that the request was sent to the agent will be displayed.


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