The ServiceDesk Client gives your customer the option to open a ticket quickly directly from his desktop using the Ctrl+F12.
Once Ctrl+F12 is pressed an image of the customer's screen is captured and automatically added to the ticket.
Note: In order to enable the above capability you must upgrade the Atera Agent into a ServiceDesk Client.
To install the ServiceDesk Client follow the steps given below.
1. Navigate to Devices.
2. Click on the required agent.
3. On the agent page, navigate to Manage > ServiceDesk Client > Install or Uninstall (based on the requirement).
The message box informing you that the request was sent to the agent will be displayed.