Add all your technicians to Atera to enable important helpdesk and monitoring features involving assigned technicians, such as ticket communications and automations. A profile must be added for all technicians who respond to tickets.
Note: The number of technicians you can add depends on the number of licenses purchased.
To add a new technician to Atera:
1. From Admin, click Technicians.
The Technicians page appears.
2. Click Add Technician. The Add Technician page appears.
3. Fill in the form:
- Enter the technician's email address in the Email Address (Username) field.
- Select the technician's role from the Role dropdown list. Learn how to set up a role
- Enter the technician's First Name
- Enter the technician's Last Name
- Enter the technician's Phone number
4. Click Save.
The new technician is added to Atera.