Add Technicians to Atera

Add all your technicians to Atera to enable important helpdesk and monitoring features involving assigned technicians, such as ticket communications and automations. A profile must be added for all technicians who respond to tickets.

Note: The number of technicians you can add depends on the number of licenses purchased.

To add a new technician to Atera:

1.  From Admin, click Technicians.

The Technicians page appears.

2.  Click Add Technician. The Add Technician page appears.

3.  Fill in the form:

• Enter the technician's email address in the Email Address (Username) field.
• Select the technician's role from the Role dropdown list. Learn how to set up a role
• Enter the technician's First Name
• Enter the technician's Last Name 
• Enter the technician's Phone number

4.  Click Save.

The new technician is added to Atera.