In the Atera system you can configure the default customer alert setting. Once set, this can then be used as a default for all new customers, and can also be applied to all existing customers.
To set the email address for receiving alerts follow the steps below:
|1. From the left hand panel click Admin.|
|2. Then click Alerts.|
|The Alerts page appears.|
|3. Click the Use this setting for every new customer checkbox.|
|4. Enter the email address in the Send to recipients field.|
|5. Then click the + button.|
|The email address is added. Use the red remove button if you need to delete this address later.|
|6. Optionally update the Send On and Restrict Time Send parameters.|
|Send On: Choose to receive only certain types of email alerts.|
|Restrict Time Send: Choose to receive email alerts only within certain time parameters e.g. office hours.|
|7. When done click Save Default Settings.|
8. If you've edited settings, and you'd like the new settings to apply to all your existing customers, then click Apply to All Existing Customers.