The Atera Knowledge Base allows you to create content in the form of Articles and arrange these articles in a user friendly format for your customers.
Once loaded to your account your customers can login from the portal and access the content. Note that articles are published to all customers at the same time.
There is also the option to set articles to private if you only want them to be visible to your technicians.
|1. From the left hand panel click Admin|
|2. Then click Knowledge Base|
|The Knowledge Base Admin page displays.|
|Categories: Category is the top level of the hierarchy e.g. FAQ.|
|Sections: Section is the next level down in the hierarchy structure e.g. Printer FAQ's.|
|Articles: Article is the lowest level category and contains the content of your article e.g. Setting up a printer in Windows 10.|
|3. To add a Category enter the Category Title and Category Description|
|4. Then click Create|
|5. To create new sections click the Sections panel|
|The Sections page displays.|
5. Enter the Section details
|6. Click Create|
|7. To create new articles click on the Articles panel|
|The Articles page displays.|
8. Enter the Article details
9. Click Create
Note: You can optionally:
An Article Successfully Created message displays.