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Install an Agent - General Instructions

 

The Atera agent monitors the availability, performance and health of the workstation\server. This allows Atera to alert you when a critical system or resource is down or degraded.

There is no limit to the number of Agents that can be installed either on servers or workstations. Agents can be installed in different ways. We will start by looking at how to install an agent on your own computer: 

To install an Agent on your own computer:

  1. Click the + sign in the top right of the screen to enable the dropdown menu.
    agentinstaller.PNG
  2. Then select Agent Installer > Download.
  3. See below for the next steps.

 

To install an Agent on an end user's computer:

  1. Navigate to Customers > specific customer.
  2. Select Devices > All.
  3. Click Actions > Agent Installer (Customer) > Share.
    shareablelink.PNG
  4. Send the link to your end user with instructions to follow the next steps.

On the computer you wish to install the Agent on:

  1. The Agent executable file will download – follow the prompts on your browser.
  2. Open the Atera Agent Setup executable file and follow any prompts until the Installation Wizard appears.
     agentwizardone.PNG
    Note -If you are using a customer predefined shareable link then the name will appear here instead of undefined.

  3. You are now ready to install the Agent via either installation method. You can view the installation steps of each one of these methods below.

Install a Single Agent

This installation mode allows you to deploy a single agent on a local Device.
1. Select the Single Agent Installation deployment method by checking the box.
 
2. Click Install.
When the Single Agent Installation successfully completes, the Installation Finished Successfully message displays.

 

MSI Installer Package 

Another option is to install the Agent with the MSI Agent Installer. Click here for more details.

 

Install Multiple Agents

This installation mode will automatically install agents on the entire network.
1. Select the Multiple Agents Installation deployment method by checking the box.
2. Click Open.

The Agent Deployment Tool screen displays – see tables below for description of parameters and functions.

Number Description
1. Domain Name Identified Automatically
2. User Name User Name of the Admin User
3. Password Password of the Admin User
4. Scan Local Network Allows you to scan the entire local network for available devices
5. Scan IP Range Allows you to scan additional networks based on IP addresses outside of the local network.
Number Description
1. Computer Name Refers to the name of the computers available in the network.
2. IP Address Refers to the IP addresses of the computers available in the network
3. Operating System Refers to the operating system installed on the computer.
The Legend shows the status of the installation.
3. You can search for available devices in two different ways. The first is by scanning the local network
  • Click Scan Local Network
  • After a few seconds all of the Devices in the network will be discovered.
Alternative Method
The second way is to search for Devices by IP Address range.
  • Click Scan Ip Range
  • The Add IP Address Range dialog box displays
  • In the From and To fields enter starting and ending IP Address Range
  • Click Search
The Network will be discovered.
4. In the left section, select the devices to install the agent on

Note: Before hitting the install button, make sure the RPC is open.

Optionally, run the following command to apply these changes:

netsh advfirewall firewall set rule group="Windows Management Instrumentation (WMI)" new enable=yes

5. Click the arrows to move your selected devices to the right section for installation

Note: The system will verify that the Admin User Name and Password supplied is applicable for each device. If there are devices that have different credentials, you will need to run the installation Tool on these devices again with the correct credentials.

Within 3 to 5 minutes all Agent devices will be installed.

Logon Script Installation

After running the Multiple Agents Installation it is recommended to install the Atera Logon Script on the Domain Controller Server.

This will enable the installation of the Agent on each new device that is added to the network.

Note: Only Domain Controllers can run Logon Script Installation.

1. Select the Logon Script Installation deployment method by checking the box.

2. Click Install.

Add the following details:

Domain:

Administrative Username:

Password:

Click OK.

 

The installation will be initiated. After a few seconds, a popup window with the system path that includes the installation script and agent exe file, will display.

A text file will also pop up with a short explanation on how to implement the script.
3. Copy the content of the file to your existing logon script.
Any new Workstation or Server that joins the network will automatically receive an Atera Agent and will be monitored and managed by the Atera system.

 

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