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Configure a Threshold Profile

A threshold profile determines the alerts you receive about your customer’s devices. You can customize a threshold profile within the categories of performance and hardware (e.g. CPU load, hard disk usage etc.) as well as the types of alerts you receive on each item. You can also monitor service states (e.g. print spooler, browser etc.). You can use one threshold profile for all your customers, or set customized profiles for each customer. And of course, you can always add, edit or customize a threshold profile. A basic default threshold profile (set with Atera presets) is automatically assigned to all newly installed agents.

Additionally, you can trigger an 'auto healing' script to run in response to an alert triggered (e.g. rebooting the computer when the 'CPU usage' threshold is reached etc.).

 

To customize a threshold profile, follow the steps below:

1. From the left hand panel, click Admin.

 

 

2. Then click Thresholds. The Threshold Profiles page appears.

 
3. Select the threshold profile you wish to edit. In this example, Default Profile is selected by clicking the hyperlink.
 
 

The Threshold Profiles page appears. This page is divided into three regions:

  • Edit Threshold
  • Threshold Items
  • Presets
Edit Threshold

Here you can disable or rename the threshold profile. Use the Save button here to save any changes you make to the profile in any of the three regions.

 

Threshold Items
Here you can view a snapshot of Threshold Items currently being monitored. You can quickly edit threshold parameters such as the memory usage alert threshold, and add new items to be monitored. Hover your mouse over a Threshold Item, and Edit and Delete icons appear.

 

Presets

Here you can select Atera presets, which is a great way to set up a new profile.

 

Adding a New Threshold Item

1. Click Add New Item.
The Threshold Item dialog appears.
2.  Select the type of alert from the Alert Type drop-down list.
3. Select the type of category from the Category Type drop-down list.

 

4. Adjust the percentage of the threshold profile by dragging and adjusting the slider button in the Percentage field and the percentage will appear as a number in the next text entry box.

5. Click Apply.
The new threshold item is added.
 
Example 1: How to monitor a Service State:
  • Add new Item > Service State
  • Copy the Service name field from the computer.

  • Paste into the Service Name field in the Threshold Item form.

  • Click Apply.

Example 2: How to monitor a particular Event ID:

  • Add new Item
  • Select Category Type Event By Source

  • Type the Event ID into the "Source Name or Source ID" field.
  • Click Apply.

 The alert severity in Atera will be registered based on the Microsoft event level. The Event Severity should correspond to the Microsoft event Level.

Event Severity Types: Atera vs. Microsoft:

  • Information : Information
  • Warning : Warning
  • Critical : Error & Critical

 

 

Example 3: How to monitor multiple events:

  • Add new Item
  • Select Category Type Events Application, Events Security, Events Setup, or Events System
  • You can also exclude some events, to avoid receiving unnecessary alerts.

 

 

You can find the event ID numbers in 'Windows Event Viewer' (see below image).

Event_Viewer.PNG

 

In addition, you can also click on Select Service and choose one of the custom services in the list.

 

6. To edit the threshold item, click the Edit button in the corresponding row.

The selected Threshold Item will appear in edit mode.
7. Make any changes required and click Apply.
The Threshold Profile for the selected device is updated.

 

Edit Threshold Name

1. Click the Name in the Edit Threshold region.
2. Enter the new Name for the Threshold.
3. Click the  button.
The Name of the selected Threshold is updated. 
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