In this article you will learn how to apply IT automation / Thresholds profiles to Agents.
|1. From the left hand panel click Customers|
|2. Click the Customer|
|The Customer page displays.|
|3. Click Devices|
|The Devices page displays.|
|4. Click Actions > Threshold Profile|
|The Select Threshold Profiles dialog box displays.|
|5. Select the profile.
With this option, all the Agents under the same company will inherit the same profile.
You can still modify the profile of a specific Agent.
|Tip: You can also set the Threshold by clicking the button on the Devices page.|
You can see which Agents have which Profiles in the View Profiles Relations option. See here for more information.