In this article, you'll learn how to assign a threshold profile to a customer. You can apply the threshold profile at the customer level or to an individual agent/workstation. Note that agents added with customer details included, automatically receive the default threshold profile of that customer.
To assign a threshold profile to a customer:
|1. From the left hand panel click Customers.|
|2. Click the relevant Customer.|
|The Customer page appears.|
|3. Click Devices.|
|The Devices page appears.|
|4. Click Actions > Threshold Profile|
|The Select Threshold Profiles dialog box appears.|
|5. Select the threshold profile you wish to assign.
With these instructions, all the devices in the company will inherit the same threshold profile. You can always modify the profile of a specific agent.
|Tip: You can also set the Threshold profile for all devices (of all customers) by clicking the button on the Devices page.|
You can see which threshold profile an agent has under Threshold Profile in the Profiles section (within the agent). See here for more information.