This article will show you how to create a new Block Hours type contract. A Block Hours contract can be used to bill a customer for a block of working hours, with a specified price per hour. During the billing period, the number of hours consumed is deducted from the purchased "Block". There are options to both roll-over hours not used or charge an overage rate for access consumption.
- Contract Type
- Hours Included
- Price Per Hour
To create a Block Hours contract, follow the steps below:
|1. From the left-hand panel click Customers.|
|2. Then select the required customer. The Customer page appears.|
|3. Click Create Contract.|
|The Add Contract Page appears.|
|4. Enter the contract header details:|
|5. Select the Contract Type Block Hours.|
|6. Select the Hours included (Default is 1).|
|7. Select the Billing Period.|
8. Select whether to enable Commit Rollover.
Note: Commit Rollover has the following behavior when selected: When a customer purchases hours within a period and they do not use them all in the current billing period, those hours will be rolled over to the next period.
If this option is not chosen all unused hours within a billing period will be lost and the next billing period will start without adding them to the opening balance.
|9. Select the Price per Hour.|
|Note: If you have not yet set up the rate type required you can do this now by clicking Add Rate.|
|10. Select the Overage Rate (For hours worked in excess of the defined block hours).|
|11. Select the SLA Plan.|
|12. Enter any contract Notes as required.|
|13. Click Save.|