This KB will show you how to create a new Remote Monitoring type contract in Atera.
Remote Monitoring Contract Definition:
This contract can be used when you want to charge based on the number of monitored customer devices multiplied by a selected rate.
Note: Atera can differentiate between Servers and PCs allowing you to charge a higher rate for servers if applicable.
- Contract Type
- Rate Per Device
To create a Remote Monitoring Contract follow the steps below:
|1. From the left hand panel click Customers|
|2. Then select the required customer|
|The Customer page displays.|
|3. Click Create Contract|
|The Add Contract Page Displays|
|4. Enter the contract header details:|
|5. Select the Contract Type Remote Monitoring|
6. Select the Count By
Count By options:
Each contract will be for one of the categories chosen below. This means there will be a separate contracts created for:
For Example if you with to charge $40/month for every server, $9/month per PC and $5/month per Router you will create 3 different contracts, one for each.
|Note: If you have not yet setup the rate type required you can do this now by clicking Add Rate|
|7. Select the Billing Period|
|8. Select the Rate per Device|
|Note: The rate per device changes in accordance with the number of devices monitored.|
|9. Select the SLA Plan|
|10. Enter any contract Notes as required|
|11. Click Save|