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Why did I not get an alert when a monitored PC went down?

By default, Server agents are monitored for availability and Workstations and Laptops are not.

In order to enable monitoring for Workstations and Laptops, go to the specific agent that you would like to monitor:

1.  Click Edit > Edit Agent:

2.  Click Enable Monitor On This Agent.

The Edit Agent dialog will be displayed.

 

3.  Specify whether you want to enable Availability Monitoring on this agent or not by activating or de-activating Enable Monitor on this Agent field. 

4.  Click Apply.

The agent is now monitored in the Main Dashboard and you will receive notifications if there are any availability alerts.

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