By default, Server agents are monitored for availability and Workstations and Laptops are not.
In order to enable monitoring for Workstations and Laptops, go to the specific agent that you would like to monitor:
1. Click Edit next to Availability Monitoring in the General Info section
2. Click Enable availability monitoring.
3. Click Save.
The agent is now monitored in the Main Dashboard and you will receive notifications if there are any availability alerts.