Add another action(s) to the existing Rule "Create a ticket" to send an email to a Technician.
Add Action Type "Send an Email to Technician", Choose a dedicated template from the 'Email template' Drop-down.
If you want to send a notification to an additional email address, use the action "Send an Email".
Choose a dedicated template from the 'Email template' Drop-down. Add a the email address in the Value field.
Click Add.
