Help CenterAtera partners with Webroot to bring you complete protection from viruses and identity theft for all your devices. This article walks you through the process of activating Webroot antivirus software, creating Webroot sites, and installing Webroot on your customers' agents. We recommend creating a Webroot site per each customer. The reason for this is that each site in Webroot has its own installation key, so following this best practice will help you avoid potential site key issues when using Webroot with multiple customers.
Time estimate to complete this procedure:
It should only take about ten minutes to run the Webroot activation and installation processes. This is a rough estimate based on our experience with several customers.
This article explains how to:
- Activate your Webroot account
- Create one or more Webroot sites
- Install Webroot on one or more selected agents
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Activate Webroot
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1. From the left-hand panel click Webroot > Activate
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The Webroot Activation pop up form appears. |
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2. Enter a valid Email address. |
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| 3. Agree to the Terms and Conditions by enabling the checkbox | |
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4. Agree to the billing terms by enabling the checkbox.
Note: The Webroot pricing model is as follows:
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| 5. Click Activate. | |
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A confirmation message appears.
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You will receive Webroot activation instructions via email within fifteen minutes. Follow these instructions to activate Webroot.
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6. Login to the Webroot dashboard by clicking here. |
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| 7. Change your password by following the instructions in the Webroot email. | |
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Create a Webroot Site for each Atera Customer
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Creating Webroot Site(s) is an extremely important step. Ensure you complete this step correctly or Webroot may not function as intended within Atera.
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1. Login to Webroot and under the Sites tab, click Add Site. |
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The Add Site page appears.
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2. Enter the Site (Customer) details. |
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Atera recommends that you pick a Site / Company Name that is identical (or similar) to the Atera Customer Name, this will make it easy to recognize the agents. |
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Mandatory fields:
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3. Click Next. |
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4. Review Site Permissions.
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5. Click Next. |
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6. Review Settings.
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7. Click Finish. |
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The site is created. Repeat this process for each Atera customer that you want to use Webroot with. |
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Install the Webroot Client on Atera Agents
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There are two ways you can choose to install the Webroot client:
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Installing Webroot on a Single Agent: |
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| 1. Go to the Atera Agent page, click Manage > Webroot > Install | |
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2. Enter your Webroot Key. |
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Only the key that was generated by Atera is "authorized”. For example CE90-ATERA-061D-1A40-4E5B |
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3. Click Apply. |
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The Webroot key should be taken from Webroot > Sites |
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(i) Optional actions:
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Installing Webroot on Multiple Customer Agents: |
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| 1. Go to the Customer page, click Devices > Actions > Install Webroot | |
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2. Enter the Webroot Key.
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3. Select Agents from the Available list using the checkboxes (or Select All) |
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4. Click Install. |
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Webroot will be installed on the selected agents. |
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For any further information or for troubleshooting the Webroot platform please contact Webroot support |
Ilana Wolf