|1. From the left hand panel click on Reports > Patch & Automation Feedback Report|
|The Patch & Automation Feedback page displays.|
2. Optionally select and filter report parameters to return specific results:
3. Check the Exclude retired devices box, to exclude devices no longer in use from your report.
Note: To define a 'retired device', go to Admin > Settings > Devices. Learn more about defining a retired device.
4. Click Generate
|The Patch & Automation Feedback Report displays.|
|Summary Information Explained:|
| The first section of the report displays summary information, this is explained below:
A: Profiles in Report: The number of IT Automation Profiles included in the report.
B: Tasks Run: The total number of Tasks run in the reporting period.
C: Agents in Report: The total number of discreet Agents included in the reporting period.
D: Task Success Rate: The total percentage of tasks that were completed successfully in the reporting period.
E: Status Unknown Tasks: The total number of tasks in the reporting period that did not return a status due to being unreachable (Agent offline, connectivity issue, firewall etc etc.)
|Task Specific Information Explained:|
| The task specific information is sorted chronologically (newest first), then ordered by
Profile > Task Type > Task > Agents
The lower half of the report displays Task specific information, this is explained below:
A: Automation Profile Name
B: Task Type
C: The Name of the Action within the Category
D: Task Success Result - A green tick displays for a successfully completed task, a red X displays for a task completed with errors
E: Click to view Agents
F: Unsuccessful Task displays PC Name and Company Name
G: If Status is unknown, unreachable Agents are displayed
H: For Patch Management tasks each Patch is displayed sequentially
|5. Optionally export the report data to Excel or PDF by clicking the Export dropdown|
The Patch and Automation Feedback (Patch Management, Scripts, IT Tasks, Maintenance Tasks) report provides feedback on what tasks were completed within a selected IT Automation Profile.
The process includes both an email sent automatically once a Task is completed and the report below that is useful for validating in detail that scheduled profile tasks have been completed successfully e.g. Microsoft patch successfully installed or *.bat script successfully run.
For more information on the automated email see this article.
To run the report follow the steps below:
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