|1. From the left-hand panel click on Reports > Patch & Automation Feedback Report|
|The Patch & Automation Feedback page displays.|
2. Optionally select and filter report parameters to return specific results:
3. Check the Exclude retired devices box, to exclude devices no longer in use from your report.
Note: To define a 'retired device', go to Admin > Settings > Devices. Learn more about defining a retired device.
4. Click Generate
|The Patch & Automation Feedback Report displays.|
|Summary Information Explained:|
| The first section of the report displays summary information, this is explained below:
Profiles in Report: The number of IT Automation Profiles included in the report.
Tasks Run: The total number of Tasks run in the reporting period.
Agents in Report: The total number of discreet Agents included in the reporting period.
Task Success Rate: The total percentage of tasks that were completed successfully in the reporting period.
Failed Actions: The total number of tasks in the reporting period that ran, but failed to achieve the desired result.
Not Executed Actions: The total number of tasks in the reporting period that never ran for various reasons including the device being unreachable (agent offline, connectivity issue, firewall etc.)
|Task Specific Information Explained:|
| The task specific information is sorted chronologically (newest first), then ordered by
Profile > Task Type > Task > Agents
The lower half of the report displays Task specific information, this is explained below:
A: Automation Profile Name
B: Task Type
C: The Name of the Action within the Category
D: Task Success Result - A green tick displays for a successfully completed task, a red X displays for a task completed with errors
E: Click to view Agents
F: Unsuccessful Task displays PC Name and Company Name
G: If Status is unknown, unreachable Agents are displayed
H: For Patch Management tasks each Patch is displayed sequentially
|5. Optionally export the report data to Excel or PDF by clicking the Export dropdown|
Note: This is the report that displays when clicking the latest-run automation report link on automation profile pages.
The Patch and Automation Feedback (Patch Management, Scripts, IT Tasks, Maintenance Tasks) report provides feedback on what tasks were completed within a selected IT Automation Profile.
The process includes both an email sent automatically once a Task is completed and the report below that is useful for validating in detail that scheduled profile tasks have been completed successfully e.g. Microsoft patch successfully installed or *.bat script successfully run.
For more information on the automated email see this article.
To run the report follow the steps below:
Still have a question? Contact us