Deactivate an Atera Account

On a paid subscription

1. From the left-hand panel click Admin

2. Then click Subscription

The Subscription page displays

3. Click Deactivate Account

The Account Cancellation pop up displays.

4. Select the Checkbox to confirm you understand the consequences of cancellation

5. Click Continue

Your account will be canceled immediately and service will discontinue at the end of your current billing period.

On a trial account

1. From the left-hand panel click Admin

2. Then click Technicians.

The Technicians page appears. 

3. Click Adjust Subscription

The Subscription page appears. 

4. Click Deactivate account 

5. A 4-question survey will pop-up. Once you complete it, click on Submit. 

6. Confirm the account deactivation by clicking on Leave Atera 

Your trial account will be canceled immediately.