Deactivate an Atera Account

Precursory notes:

• Before deactivating an Atera account, please ensure you have removed any data within the account including the devices. 
• Deleting an online device will also send an uninstall command to the endpoint. 
• If the device is offline in the console, the Atera Agent can only be uninstalled locally from the machine. Find instructions for Windows and Mac here

This article will show you how to:

• Deactivate an Atera paid account
• Deactivate an Atera trial account

To deactivate an Atera paid account:

1. From Admin, on the left-hand panel, click Subscriptions. 

The Subscription page appears.

2. Click Deactivate account. A 3-question survey will pop up.

3. Once you complete the survey, click Submit. 

4. Check the boxes to confirm you understand the consequences of cancelling the account. 

5. Click Leave Atera.

Your account will be canceled immediately and services will discontinue. Access cannot be resumed.

To deactivate an Atera trial account:

1. From Admin, on the left-hand panel, click Technicians. 

The Technicians page appears.

2. Click Adjust Subscription. The Subscription page appears.

3. Click Deactivate account. A 3-question survey will pop up.

4. Once you complete the survey, click Submit. 

5. Check the boxes to confirm you understand the consequences of cancelling the account. 

6. Click Leave Atera.

Your trial account will be canceled immediately and access cannot be resumed.