Atera Subprocessor List

A sub-processor is a third-party data processor that has or will potentially have access to or process data that may contain personal data. Atera uses certain third-party sub-processors in connection with the services we provide to our customers, as detailed below.

Avira (Past)         

• Name, Email

AWS                   

•  Name, Email, Customer Logo

Bluesnap            

• Name, Country, State, Address, City, Postal, Phone, Credit Card Details

Churnzero          

• Name, Country, State, Time-driven events, Recorded actions

Facebook           

• Cloud-based Social Network, United States (Virginia and California)

FullStory             

• Name, Country, State, Time-driven events, Recorded actions

Google Inc.        

• Cloud Service Provider, United States

Hotjar (Past)     

• Name, Country, State, Time-driven events, Recorded actions

IASO (Online Backup)    

• Company Name, IP Address, Country, State, Timezone, Company Logo, Name (Per Seat), Surname (Per Seat), Phone (Per Seat), Email (Per Seat), Billing Details, Company Tax Rate, Company Knowledge Base, SMTP Settings               

MailChimp         

• Email, Name

Microsoft Azure Client 

• Devices (Machine/Domain/PC Name, IP Address, MAC Address, Current Logged-in User, Hardware, Software), Billing Details, Client Details (Name, Job title, email, phone, address), Contracts & Products, Customer business number, Domain, address, city, state, country, phone, Zip Code, Company Knowledge Base, Tickets.                              

Microsoft BI       

• Company Name, IP Address, Country, State, Timezone, Name (Per Seat), Surname (Per Seat), Phone (Per Seat), Email (Per Seat), Billing Details, Company Tax Rate, Company Knowledge Base, SMTP Settings, History Logs.  

Mixpanel            

• Company Name, IP Address, Country, State, Timezone, Name (Per Seat), Surname (Per Seat), Phone (Per Seat), Email (Per Seat), Time-driven events, Recorded actions           

Quickbooks       

• Contact: Name, Email, Address, City, Zip Code, Country, Billing Details, Products

Salesforce          

• Company Name, IP Address, Country, State, Timezone, Company Logo, Name (Per Seat), Surname (Per Seat), Phone (Per Seat), Email (Per Seat), Credit Card Details, Billing Details

Splashtop           

• IP Address

Survey Monkey

• Name, Email

Webroot             

• Customer: Email, Name, Company Name, Country, Phone, Address, City, State, Zip Code

Xero     

• Contact: Name, Email, Address, City, Zip Code, Country, Billing Details, Products

Zapier  

• Client: Devices (Machine/Domain/PC Name, IP Address, MAC Address, Current Logged-in User, Hardware, Software, Billing Details, Client Details (Name, Job title, email, phone, address), Contracts & Products, Customer business number, Domain, address, city, state, country, phone, Zip Code, Company Knowledge Base, Tickets.

Zendesk              

• Company Name, IP Address, Country, State, Name (Per Seat), Surname (Per Seat), Phone (Per Seat), Email (Per Seat)