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Install an Agent Using MSI

MSI is an installer package file format used by Windows, and is used for installation, storage, and removal of programs.

Atera Agents can be installed using an MSI installer—an ideal option if you’d like the installed agents to automatically be assigned to the customer. This is done by creating a customized MSI package which is downloaded, and can be sent to your customers as a file. Alternatively, you can share a direct link with your customer, which they can use to download and install the MSI package on their own. 

 

Downloading the customized MSI package

You can download the customized MSI package to your computer (or your customer's).

 

To download the MSI package:

  1. Click on the + icon, at the top of the menu bar, and select Agent Installer from the dropdown menu.

 

  1. Select Download MSI. The Download MSI screen appears.
  2. Select a customer from the dropdown menu, and click Download.

 MSI_-_Downlowd_with_download_button.PNG

 

 

 

Sharing the customized MSI direct link with your customers

You can share a direct link to the customized MSI with your customers.

 

To share the MSI link:

  1. Click on the + icon, at the top of the menu bar, and select Agent Installer from the dropdown menu.

 New_MSI_screens_1.PNG

  1. Select Share Direct Link. The Share Direct Link screen appears.

 MSI_-Share_Direct_Link.PNG

 

  1. Select a customer, from the dropdown menu, to create the customized MSI package.
  2. Click the icon, next to the Windows link. The link is now copied.
  3. Paste the link into an email, WhatsApp, Slack message etc., and send to you customer with instructions to download and install.

 

Note: You can also install an agent with a customized MSI package from within the Customer page. The process is the same, with the only difference being that you will not see a customer dropdown menu.

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