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Connect Remotely on Atera Mobile App (Via Splashtop)

The Atera Mobile App enables you to connect remotely to a customer device, using Splashtop.

 

To connect:

 

1. Open the Atera Mobile App, on your mobile device (Get it from iOS App Store or Google Play).

 

Open_the_app.JPG

 

2. Click the specific device (either from an alert or via the Customers icon at the bottom of the screen).

 

 

3.  In the device view, click Connect.

 

Connect.JPG

 

You are prompted to get the Splashtop app.

 

4. Click Get Splashtop.

 

Get_Splashtop_cropped.jpeg

 

 

5. Download the Splashtop app when it appears on the iOS/Google Play Store. 

 

Splashtop_warning_cropped.jpeg

 

Once downloaded, the above message appears, stating that Splashtop can only be launched from an RMM management app (like Atera). 

 

6. Return to the Atera app, and open Splashtop when prompted.

 

The first time you use Splashtop on your mobile device you will see a 'Hints' overlay showing information on gestures that can be used within the remote connection.

 

Splashtop_Hints.jpeg

 

Click Continue, and the remote connection begins.

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