New Ticket SMS Text Notifications

Setting Up New Ticket SMS Text Notifications

1. Android phone
   • Get an e-mail to SMS app. One can use this one:
     • https://play.google.com/store/apps/details?id=com.maxlabmobile.emailtosmsgateway&hl=en
       • Note: 80 character limit unless you buy the full app
       • Note: Atera does not support any third-party applications mentioned in this article. If any issues arise while using one of these third-party applications, we recommend contacting the app provider directly for assistance. 
2. Your e-mail system
   • Setup an e-mail address to send notifications to: e.g.emailtosms@yourdomain.com
3. E-mail to SMS app
   • Give the app your details for the e-mail account so it can check for new e-mail
4. Atera
   • Setup an e-mail template containing the info you want to use
     • If you are using the mentioned app, the subject needs to be: ets: mobilenumber, mobilenumber (replace mobile number with your mobile(s) number(s) )
     • Atera uses a colon ( : ) so to do this in exchange using a transport rule to prepend ets: to the start of any messages from Atera to the emailtosms@ address
     • The subject line is just the mobile numbers you want to SMS to separated with a comma ( , )
     • The body is what it is being sent.
     • We use two templates.
       • New and update body text for us looks like this.
         • New {[Ticket Portal Link]}
         • Update {[Ticket Portal Link]}
   • Create an automation rule
     • Name it > describe it > event = new ticket or update > then add it
       • Under actions > Send an e-mail > select the matching template > value is then emailtosms@yourdomain.com

And that should do it!

To recap: 

1. New ticket raised
2. Automation rule sends e-mail using template to emailtosms@
3. App on phone reads e-mail
4. App then sends SMS message to alert you
5. Open link in e-mail to view the ticket

FYI: You could also achieve the same thing using an e-mail to SMS service rather than using a mobile phone

Thank you Dave Webster for sending this over and for your contribution to the Atera community!