Overview: In this article, we will learn how to receive a real-time system report to your mailbox for a specific agent, by pushing a PowerShell script to the endpoint. The report is helpful for troubleshooting general system issues such as stopped services or high CPU.
The data that the report generates is the following:
- Network Information
- System & Application, Critical & Warning Event logs
- Stopped Services
- Processes & CPU
- Mapped Drives
Notes: PowerShell is required on the endpoint to run the script. The script itself has some customizable variables, so you would need to insert your details before running it. You should replace every “<text>” object with the relevant information. For example, instead of “<insert your email address>”, type “email@example.com”.
Time Estimated to complete this procedure: 3-5 minutes
Step 1. Go to app.atera.com > Admin > Scripts > Shared Script Libary:
Step 2. Search for the script named 'System Report' (you can use the Script Name box to filter the results):
Step 3. Click on Clone to copy the script to My Scripts:
You will now find the script under 'My Scripts' named 'System Report (copy)':
Step 4. Go to Devices and select the Agents you’d like to get System Reports on. Click on Manage > Run Script or click on the Run Script action icon and select the relevant script.
You can also add the Script to an IT Automaton profile and execute it as detailed here.
Step 5. You will receive a report via email with system information regarding the agent.