You can pause monitoring and alerts for a specified amount of time, for the purposes of being able to take a device offline for scheduled or routine maintenance. This enables you to perform the needed work without being disturbed by a flood of alerts. Additionally, you can resume alerts at any time, in case the maintenance is completed earlier than expected. Alerts can be paused by accessing the device Manage menu in the Agent Console. When pausing alerts on an agent device that monitors non-agent devices (i.e. SNMP, HTTP, TCP etc.), the alerts on the monitored, non-agent devices will be paused as well.
To pause alerts:
1. From Devices (or the customer > Devices tab), click to open the specific device.
The Agent Console appears.
2. From the Manage dropdown menu (on the upper, right), click Pause Alerts
The Pause alerts screen appears.
3. Select the length of time to pause alerting, then click Pause.
Alerting is paused for the specified amount of time, and will automatically resume after this period.
Note: When alerts are paused on an agent device that monitors non-agent devices (i.e. SNMP, HTTP, TCP etc.), the alerts on the monitored, non-agent devices will be paused as well, and the devices will display an 'Unavailable' indication.
Alerting can be resumed at any time.
To resume alerts:
From the Manage dropdown menu (in the Agent Console), click Resume Alerts
Note: You can also resume alerting from the Alerts section of the Agent Console.