Help CenterThe following new features and improvements appear in this version:
Ticket Scheduling: Now you can edit your scheduled tickets, and change the scheduled times (or anything else). Scheduled tickets will remain in draft and won’t go live, or count towards your SLA, until their scheduled times. Learn more
Device Filtering: We've added the ability to filter devices by Windows OS Build and Version. Learn more
Uniform Devices: We've unified the way devices are displayed between Customer > devices and the 'Devices' page. Now, accessing a specific customer's devices gives you as much information and functionality as on the Devices page.
Better Ticket Creation: We've made the process of creating tickets more intuitive, with a newly added 'Customer' field, and auto-complete of customer-specific contacts only. Learn more
Ticket Improvements: The Ticket history (and the 'last sent reply' window) now captures all 'To' and 'CC' contacts that received the communication. Plus your last preference to either collapse/expand the ticket history are remembered and displayed the next time you access the ticket.
Organized Accounting: The Accounting page now includes an Invoice Settings tab, enabling you to specify how you'd like your company details to appear on customer invoices (moved from Admin > Settings >Billing).
Accounting Integration: An Invoice Settings tab has been added to the Accounting page, enabling viewing of your company details as they appear on customer invoices. These details are pulled from your accounting software (QuickBooks Online or Xero).
QuickBooks Online International: We've added a default 0% product/service tax rate (when 'non-taxable' is specified on QuickBooks Online), to enable smooth integration with QuickBooks Online International, which requires entry of a product/service tax rate.
Whitelabel Invoicing: Now you can select a logo to appear specifically on your invoices (in addition to reports), for personalized branding throughout the customer cycle. Learn more
Script upvoting: Now you can upvote shared scripts from the main 'Shared Scripts Library' page (without having to open the script). Learn more
Clearer Atera Invoices: We've added a 'Product' category to the Subscription page > Invoices tab, improving the clarity of the invoices list.
We've fixed the following bugs:
(23180) Fixed a bug preventing uninstallation of certain Chocolatey software (via the device 'Manage' menu and Software Inventory report).
(23841) Fixed a Timesheet report scheduling issue.
(23842) Fixed a bug in 'Preset' threshold profile, preventing a preset from being added, if already in other profiles.
(23843) Fixed a bug preventing images from appearing, in the Customer Periodic report.
(23847) Fixed a bug causing download of blank file in the Mac agent installer.
(23848) Fixed a bug preventing invoice export to Xero, when a product name is very long.
(23950) Fixed a bug causing an incorrect date to appear on an invoice.
(23986) Fixed a bug preventing initiation of a Splashtop connection from a ticket.
(23987) Fixed a bug preventing 2FA activation on user accounts.
(23990) Fixed a bug causing an incorrect ticket number in the General report.
(23991) Fixed a 'Patch/IT automation profile' bug causing an error to appear when clicking 'Applies to'.
(23997) and (24015) Fixed a QuickBooks Online exporting issue.
(24028) Fixed a bug causing timeouts when exporting Invoice Batches with 10+ invoices.
(24106) Fixed a bug in the Block Contracts Balance report, preventing selection of a contract.
(24223) Fixed a bug causing accounting integration exporting issues.
(24227) Restored the ability to manually export invoices to your external accounting software (QuickBooks Online and Xero), without needing to use the new integration wizard.
(24234) Fixed an SLA bug, associated with a contact change.
Julian Kudo