Help CenterAside from Atera's main subscription, there's a range of helpful add-ons available. You can find out more about these add-ons and their associated billing information below.
For pricing information, click here
For pricing information, click here
Main subscription
Atera's main subscription, whether monthly or annually, is charged automatically in advance (i.e., if your billing cycle is on the 2nd of every month, you will pay for Atera on March 2nd from March 2nd through April 1st). All licenses under the same account must be on the same package (Professional, Expert, Master, or Enterprise) and have the same billing period (monthly or annual). You can review your Atera billing history at any time from Admin > Subscription > Invoices.
Atera's general subscription, whether monthly or annually, is charged automatically in advance (i.e., if your billing cycle is on the 2nd of every month, you will pay for Atera on March 2nd from March 2nd through April 1st). All licenses under the same account must be on the same package (Pro, Growth, Power, or Superpower) and have the same billing period (monthly or annual). You can review your Atera billing history at any time from Admin > Subscription > Invoices.
Network Discovery
Network Discovery is an add-on service on top of Atera's general subscription cost. If your current Atera billing is monthly, Network Discovery must also be billed monthly. Our Network Discovery add-on is charged in advance and is activated for all the active users in your Atera account. You can review your Network Discovery billing history at any time from Admin > Subscription > Invoices.
Availability by plan:
| Pro | add-on |
| Growth | add-on |
| Power | add-on |
| Superpower | included |
| Professional | add-on |
| Expert | add-on |
| Master | add-on |
| Enterprise | included |
Note: A free, 14-day trial is available.
App Center billing
Atera's unified subscription model is designed to simplify your billing process by consolidating all your App Center charges into one single invoice. The invoice is issued on the 10th of each month and includes any apps you've purchased via Atera, all visible in a detailed invoice breakdown. This model aims to provide you with a consistent, accurate, and efficient invoicing experience that is easier to manage.
Note:
- The unified subscription model is currently available for credit-card paying customers who purchased Atera after July 12, 2023.
- The unified subscription does not apply to the main Atera subscription or to Network Discovery. These charges will continue to be billed monthly according to their date of purchase.
- Currently, it is not possible to change the billing date for the unified subscription model from the 10th of the month.
On the 10th of each month, you will receive a consolidated invoice for your Atera subscription, which includes any apps activated and purchased through Atera. This invoice covers usage-based subscriptions (both maximum and billable usage) based on the calendar month.
For our customers with a unified subscription, if you purchase an app at any point during the month, you will be charged on the 10th of the following month for your usage. This ensures that all your apps are aligned with one billing cycle and are conveniently included in your monthly invoice. You can review your App Center billing history at any time from Admin > Subscription > Invoices.
For more information on your App Center invoice, click Invoice breakdown. This will display a detailed breakdown of your invoice, itemized by each product/service within your subscription to provide you with full transparency. For added convenience, you can download the invoice breakdown as a CSV file for easy record-keeping and analysis.
For the following apps, you will be charged based on your maximum usage, as reported by the integration partner:
- Axcient
- Bitdefender
- Domotz
- Emsisoft
- Ironscales
- Malwarebytes
- Online Backup
- Webroot
- Work From Home
For the following apps, you'll be charged based on your actual usage, as reported by the integration partner:
App Center apps
Acronis
Acronis Cyber Protect is a comprehensive backup and cyber protection solution featuring flexible storage, instant restore, data protection mapping, anti-malware recovery, and more. Choose from two pricing plans: a per-workload model or a per-gigabyte (GB) model.
- The per-GB plan is based on the total cloud and local storage used. There is no limit on the number of devices you can protect.
- The per-workload plan is based on the total number of workloads (physical servers, workstations, virtual machines, etc), as well as native cloud storage used.
The two main products are (for both per-workload and per-GB plans):
- Cyber Protect - Cloud Backup
- Cyber Protect - Local Backup
Additionally, you can purchase the following Advanced Protection add-on features (for both per-workload and per-GB plans):
- Advanced Backup - Server
- Advanced Backup - Virtual Machine (VM)
- Advanced Backup - Workstation
- Advanced Backup - Hosting Server
- Advanced Security
- Advanced Disaster Recovery - Acronis Hosted Storage
- Advanced Disaster Recovery - Hybrid Storage
- Advanced Disaster Recovery - Acronis Hosted Compute point
- Advanced Disaster Recovery - Acronis Hosted Public IP Address
- Advanced Management Pack
Note:
- A free, 30-day trial is available for both Atera subscribers and trial users. After the trial ends, your subscription will begin.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Acronis).
Axcient
Axcient x360Recover Direct-to-Cloud (D2C) is a Business Continuity and Disaster Recovery (BCDR) solution that backs up your end-user data and provides all their recovery needs. The following Axcient products are available:
- x360Recover - Direct-to-Cloud Workstation License
- x360Recover - Direct-to-Cloud Server License
Note:
- A free, 30-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any service or product purchased from Axcient.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Axcient).
Bitdefender
Bitdefender is an advanced cybersecurity solution that prevents, detects, and responds to all threats to your end-user devices. The main product is:
- Bitdefender GravityZone Cloud Security
Additionally, the following Bitdefender add-on features are available:
- Disk Encryption
- Email Security
- Exchange Security
- Advanced Threat Security
- Endpoint Detection and Response (EDR)
Note:
- A free, 45-day trial is available (limited to 25 devices) for both Atera subscribers and trial users. After the trial ends, you will be charged for any service or product purchased from Bitdefender.
- By default, Disk Encryption, Email Security, and Exchange Security are enabled. However, Advanced Threat Security is disabled by default. See how to enable or disable Bitdefender add-on features
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Bitdefender).
Learn more about Bitdefender GravityZone Cloud core features and optional app features
Domotz
The Domotz Network Agent is a cloud-based, multi-tenant network monitoring software for identifying, monitoring, and managing all devices on the network.
Note: You only need one device with the Domotz Network Agent installed to monitor your network (one agent-installed device per network).
Need more superpowers? The Booster Pack add-on feature lets you monitor 4+ subnets, 10+ external IP hosts, add over 6,600 sensors, and get more remote connection bandwidth and API calls!
Note:
- A free, 14-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any service or product purchased from Domotz.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Domotz).
Emsisoft
Emsisoft is a light, unobtrusive, security solution that protects your end-user devices from viruses, ransomware, and malware.
The following Emsisoft products are available:
- Anti-Malware Home
- Business Security
- Enterprise Security with Endpoint Detection and Response (EDR)
Note:
- A free, 30-day trial is available for each workspace created.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Emsisoft).
ESET
ESET PROTECT combines the latest in machine learning, state-of-the-art technologies, and human expertise to protect your environments against emerging threats and zero-day attacks. Flexible seat adjustment options mean you can add and remove seats as you go — for ultimate flexibility!
The following ESET products are available:
- ESET PROTECT Entry
- ESET PROTECT Advanced
- ESET PROTECT Complete
- ESET PROTECT Enterprise
Note:
- A free, 30-day trial is available for each license activated (per company). After the trial ends, your subscription will begin.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by ESET).
Ironscales
Ironscales Email Protect™ protects your end users from advanced email threats and business email compromises. It is designed to quickly detect phishing emails that slip through traditional defenses, combining anti-phishing technologies with Security Awareness Training (SAT) into a single, seamless solution.
Note:
- A free, 30-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any service or product purchased from Ironscales.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Ironscales).
Keeper
Keeper Security is a password management and security suite that provides robust protection, encrypted vaults, and advanced features to keep your sensitive data secure and easily accessible.
The following Keeper Security products are available:
- Keeper MSP
- Keeper Business
- Keeper Business Plus
- Keeper Enterprise
- Keeper Enterprise Plus
- Keeper Secrets Manager
- Keeper Connection Manager
- BreachWatch
- Advanced Reporting and Alerts
- Keeper Compliance Reports
- Secure File Storage (1 TB And 10 TB)
- KeeperChat
- Dedicated Service and Support
Note:
- A free, 14-day trial is available. After the trial ends, your subscription will begin.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Keeper).
Malwarebytes
Malwarebytes OneView gives you a single, multi-tenant console that provides centralized management of your client’s endpoint security, licensing subscriptions, and endpoint reporting.
The following Malwarebytes products are available:
- Incident Response
- Endpoint Protection for Workstations
- Endpoints Protection for Servers
- Endpoint Detection and Response for Workstations
- Endpoint Detection and Response for Servers
- Vulnerability Assessment
- Vulnerability and Patch Management
- DNS Filtering
- Managed Detection and Response
Note:
- A free, 15-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any service or product purchased from Malwarebytes.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Malwarebytes).
- If you change your policy/subscription during your Atera billing cycle, you will be charged for both for that cycle.
Online Backup
For each backup device created and installed, you need to specify the Backup Size Quota. However, we do not charge based on the size quota that you select but on the actual data stored in the cloud for the respective device.
Note:
- We will capture your daily usage each day during your billing cycle and you will be charged according to the max usage in the previous 30 days.
- Online Backup (Datashield) is a legacy product only available to older Atera accounts. For newer backup solutions, see Atera's integrations and add-ons
Webroot
Webroot is an antivirus and cloud-based, threat protection software that stops threats in real time and secures businesses and individuals wherever they connect.
The main product is:
- Webroot Antivirus
Additionally, the following Webroot add-on features are available:
Note:
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Webroot). As such, please be sure to remove any inactive devices to ensure accurate billing. This would similarly apply to every DNS-enabled site.
Work From Home
The Work From Home add-on requires enabled remote access
Note:
- A free, 7-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any end-user device with remote access enabled.
- You will be billed on the 10th of each month based on your usage from the previous month.
Zomentum
Zomentum is a user-friendly CRM platform designed to turbocharge your sales, marketing, and customer service processes by automating and simplifying them for maximum efficiency.
The following Zomentum Grow products are available, and include up to 2 users:
Note: Additional users can be added to each product.
- Launch
- Expand
- Growth
Note:
- A free, 30-day trial is available. After the trial ends, your subscription will begin.
- You will be billed on the 10th of each month based on your usage from the previous month (as reported by Zomentum)
Alina Anton