Migrate your Webroot account to Atera

If you already have a Webroot account, you can ask Webroot to migrate it to Atera. This will allow you to install the AV on your managed endpoints in just 1-click and have the billing managed through Atera.

Note: You can find more details on the billing process for Webroot and the other integrated add-ons here. 

In order to migrate your account, the following steps need to be followed:

1. Activate Webroot through Atera

You will need to activate a new Webroot account through Atera as shown in this guide. 
Once the account is activated, copy the parent keycode from the Webroot management console under the Settings tab > Account Information:

Note: The keycode should have this format: XXXX-ATRA-XXXX-XXXX-XXXX

2. Contact Webroot support to assist further with the migration process 

The next step is contacting Webroot support team to request the account migration. You will need to provide them with the parent keycode of the account you just activated at the previous step.

Webroot Support can be reached at:

United States:

Tel: 1-866-254-8400

Australia:

Tel: 1 800 848 307

Local: +61 2 8071 1903

United Kingdom:

Tel: +44 (0) 808 101 7260

Ireland:

Tel: 1 800 902 213

Local: +44 (0) 808 101 7260