Disable Splashtop on specific machines

By default, the Splashtop Streamer is automatically installed together with the Atera Agent, but you have the option to uninstall and disable Splashtop on your devices.

Uninstall Splashtop from all devices

1. From Admin, on the side panel, go to Settings > Remote access > Splashtop. 

2. Select Disable Splashtop Remote Connection. Then click Save. 

The Splashtop Streamer will be removed from all agents within 24 hours.

Uninstall Splashtop from selected Windows devices

You can uninstall the Splashtop Streamer from selected devices by tweaking the “DisableRemote” registry key via scripting, under:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent 

You can change the key's value manually or execute the following commands in an elevated instance of CMD:

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent" /v DisableRemote /d True /t REG_SZ /f
sc stop AteraAgent && sc start AteraAgent

The Streamer will be removed within 24 hours after running the above commands.

Note: As long as the value is set to True, Splashtop will not be reinstalled again on the respective machine.

Uninstall Splashtop from selected Mac devices

To disable Splashtop on Mac devices, the following commands can run on the devices

sudo sed -i '' -e 's/False/True/' /Library/Application\ Support/com.atera.ateraagent/regstore.json
sudo launchctl unload /Library/LaunchDaemons/com.atera.ateraagent.plist
sudo launchctl load /Library/LaunchDaemons/com.atera.ateraagent.plist