Disable Splashtop on specific machines

By default, the Splashtop Streamer is automatically installed together with the Atera Agent. 

This article describes how to uninstall Splashtop Streamer from:

• All devices
• Selected devices

To uninstall Splashtop from all devices:

1. From Admin, on the side panel, go to Settings > Remote access > Splashtop. 

2. Select Disable Splashtop Remote Connection. Then click Save. 

The Splashtop Streamer will be removed from all agents within 24 hours.

To uninstall Splashtop from selected Windows devices:

You can uninstall the Splashtop Streamer from selected devices by tweaking the “DisableRemote” registry key via scripting, under:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent 

You can change the key's value manually or execute the following commands in an elevated instance of CMD:

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent" /v DisableRemote /d True /t REG_SZ /f
sc stop AteraAgent && sc start AteraAgent

The Streamer will be removed within 24 hours after running the above commands.

Note: As long as the value is set to True, Splashtop will not be reinstalled again on the respective machine.