Remote access is an important way help desk technicians can support their customers. They can view user behavior, desktop environments and application quirks, which can help them diagnose issues quickly—as well as install updates or applications without needing to involve the customer in the process.
Atera fully integrates and offers seamless in-app remote access with the following remote access providers:
Atera offers Splashtop RMM for unattended support and has integrated Splashtop SOS for attended support (this requires a separate license to be purchased from Splashtop directly). Click the above links to learn how to set up and use the Splashtop remote access tools.