Remote access is an important way help-desk technicians can support their customers. They can view user behavior, desktop environments and application quirks, which can help them diagnose issues quickly as well as install updates and applications without needing to involve the customer in the process.
Atera fully integrates and offers seamless in-app remote access with the following remote access providers:
Atera offers AnyDesk and Splashtop RMM for unattended support and has integrated Splashtop SOS for attended support (this requires a separate license to be purchased from Splashtop directly).
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